It is our hope that you will be 100% satisfied with our product based on these three guarantees: Time, Quality and Value.
We appreciate that almost all projects are time and budget critical! We will confirm a planned ship date when the order is placed. This is in writing on your artwork sheet. We will ship in time for your order to reach you on the day specified, or earlier. We will notify you well in advance if problems arise to obtain clearance for a delay in shipping. We will meet any additional shipping costs incurred if we caused the delay. We do not accept liability for delay caused by the carrier.
We aim for perfection on every job. All our artwork is accurate to the proof we supply to you. We guarantee that all items will conform to the paper proof, and be free of defect when shipped. We will replace any item which does not meet our exacting standards free of charge, including ground shipping.
We will be competitive over almost all suppliers on identical items. Keep in mind that most vendors have a minimum order requirement, setup charges, rush charges and hidden fees. Our competition often hides the real cost of your purchase until the very end of the transaction, and will charge up to double the regular price for rush orders. We guarantee that our pricing will always be straightforward and competitive. There will never be hidden fees, and we will never take advantage of time-sensitive orders.